terms & conditions

terms & conditions

melbourne boutique tours

We understand unforeseen circumstances can happen and you may need to change your travel plans. We highly recommend travel insurance which may cover you for potential out of pocket expenses you may incur.

Terms and Conditions:

Although every effort is made, Melbourne Boutique Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Melbourne Boutique Tours retains the right to alter routes, itineraries, bus type, fares, days of operation or even cancel tours if unforeseen circumstances occur.  Legal drinking age in Australia is 18 years old.  Other accredited tour operators may be used on some tours.  Accredited Bus Number: AC003612

 

Cancellation Policy:

Cancellation within 2 to 7 days of departure prior to departure will result in a 50% loss of the ticket price; failure to board or cancellation within 48 hours of departure will result in full fare forfeiture. Melbourne Boutique Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

 

Transfer Policy:

$25 per person transfer fee applies to any transfer of service within 48 hours to 7 days before departure. Transfer within 48 hours will result in full fare forfeiture. 

 

Child Policy:

Children are permitted on selected tours, however due to the nature and length of tours, it may not be recommended, please check with reservations for recommendations. Children rates are available on our 1 day tours for children between the ages of 4 to 12 years, we do not accommodate infants or children below the age of 3 years old. Due to limited luggage restrictions, pushers and prams are not permitted on tour.

 

Luggage Policy:   

Luggage for day tours: There are no luggage storage facilities on day tours, please do not bring your luggage with you. Luggage may be stored with your accommodation provider for the day.   Any inappropriate luggage presented on the departure day (including strollers) may result in refusal to board.

Luggage for multi day tours: Maximum of 20kg per person in a soft travelling pack.

Other: Mobility scooters, wheel chairs, pushers, prams, walking frames and other walking aids cannot be stored safely on our small vehicles, please these at your accommodation provider as we will not permit them on tour.

 

Confirmation:

All reservations must be confirmed within 48 hours of departure via email to info@melbourneboutiquetours.com or call on +61 39393 1377.

 

Privacy Policy:  

By booking a tour with, Melbourne Boutique Tours you are agreeing that we may contact you in relation to feedback about a tour which you have undertaken with us or one of our affiliates, Melbourne Boutique Tours may contact you via email in relation to specials or promotional offers. In the event, you do not wish to receive any correspondence from us, please select the easy opt out button to discontinue any communication. All photographs and video content recorded during all tours can be used for marketing purposes, please advise your tour guide if you do not agree to release this permission.

 

Pick Up and Drop Off Services:

Melbourne Boutique Tours offers complimentary inner city pickup and drop off services to a select few accommodation providers.  Passengers can upgrade to a door-to-door service for an additional if located within the inner-city Melbourne, Southbank, Docklands, South Yarra area.  Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load.  Melbourne Boutique Tours cannot be held responsible for passengers who fail to load.

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melbourne boutique tours - inspiring travel experiences

info@melbourneboutiquetours.com

+61-3-9393-1377